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1. INTRODUCTION
Please read this Privacy Policy, providing consent in order to have permission to use our services.[/vc_column_text][/trx_sc_content][vc_empty_space height=”4em” alter_height=”none” hide_on_mobile=”” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=””][/vc_column][/vc_row][vc_row][vc_column icons_position=”left”][vc_empty_space height=”70px” alter_height=”none” hide_on_mobile=”” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=””][/vc_column][/vc_row][vc_row hide_bg_image_on_tablet=”” hide_bg_image_on_mobile=”” css=”.vc_custom_1527690597112{background-color: #f7f8f9 !important;}”][vc_column icons_position=”left”][vc_empty_space height=”4em” alter_height=”none” hide_on_mobile=”” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=””][trx_sc_content size=”none” number_position=”br” title_style=”default” link_style=”default” class=”p70″][vc_column_text]The updated Privacy Policy will automatically come into effect for all existing users of services on December 2019 and, once in effect, your continued use of our services will be subject to this new Privacy Policy. This privacy policy applies globally to the whole site.
Your privacy is important to us. This privacy statement explains:
What personal data is collected by the owner of this web site or provided by you, through our interactions with you and your use of our web site(s), apps and software
How your personal data will be used, where it is held, how long it will be kept and your rights.
Please read this privacy policy carefully.
Definitions and interpretation
In this privacy policy, the following definitions are used:
Data controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed.
Data processor , in relation to personal data, means any person (other than an employee of the data controller) who processes the data on behalf of the data controller.
“You”, “your” or “data subject” means:
– Visitors to our website
– Subscribers to any service we offer through our site
– Users of our applications
– Prospective or existing clients corresponding with us by phone, e-mail or otherwise
Data controller , “we” , “us” and “our” means:
We and our subsidiaries and its data processors;
Personal data means any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.
This definition provides for a wide range of personal identifiers to constitute personal data, including name, identification number, location data or online identifier, reflecting changes in technology and the way organisations collect information about people. The definition incorporates, where applicable, the definitions provided in General Data Protection Regulation.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this Privacy Policy from time to time. Please review this policy periodically for changes. If you do not accept the amended Policy, please stop using this Website.
Personal data we may collect from you
We may collect and process the following data and personal information about you:
Personal Data you provide us voluntarily
We collect the information provided by you to operate effectively and provide you the best experiences with our Website, products and services. You provide some of this information voluntarily, this includes information you provide if you subscribe to our newsletter, register to use the App, download or register the App, enter into any transaction on the App or the Website, send us a query or feedback, purchase goods via the Website, participate in discussion boards or other social media functions on our site, promotion or survey, or when you report a problem with our Website.
This information may include your:
Travel destination, travel dates, class and number of passengers, how many people will accompany you, your children ages.
WHAT INFORMATION WE DON’T COLLECT ABOUT YOU
Personally identifiable information
We don’t need and hence don’t collect any of the following information about you: your name, age, email address (unless you subscribed to our email list or created an account on our web site), phone number, passport details, home address, etc.
Most information in our systems is non-personally identifiable, which means that even we can’t match specific records to specific individuals, unless they signed up for an account. In this case, we treat this information with utmost respect and care.
Order and payment information
Because you pay to an airline, hotel or travel agency directly, we have no visibility of your order information, including, but not limited to: specific ticket bought, price paid, credit card number, etc.
Children
We do not offer any products or services for purchase by children. If you are under 18, you may use our Website only with the involvement of your holder of parental responsibility. We do not knowingly collect personal information from children below 16 without the consent of the child’s holder of parental responsibility.
Information you provide about others
In providing personal data about other individuals (such as someone in whose name you are registering an account or subscribing to our marketing promotions), you represent that you have notified them of (i) the purposes for which information will be used (ii) the recipients of their personal data and (iii) how they can access and correct the information. You further represent that You have obtained all necessary consents from them.
INFORMATION WHICH MAY BE MADE AVAILABLE TO US, OR COLLECTED AUTOMATICALLY WITH THE USE OF COOKIES OR ANALYTIC TOOLS
We might get some information from our visitors by recording how they interact with our Website with the use of cookies, analytics tools or obtain data from third parties.
TECHNICAL INFORMATION, INCLUDING PERSONALLY IDENTIFIABLE INFORMATION:
Device and connectivity information such as IP (Internet Protocol) address, unique device identifiers (such as the IMEI for phones), the MAC address of the Device’s wireless network interface, or the mobile phone number used by the Device), mobile network information, your mobile operating system, the type of mobile browser you use, time zone setting “Device Information”;
Configuration data such as browser type, version and language setting, time zone setting, browser plug-in types and versions
Details of how you used our Website, such as your search queries. Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page:
Log information, such as error reports, download errors, any problems you experience using our web site and any phone number used to call our customer service number.
We do not match information collected automatically through cookies and analytics tools with other personally identifiable information you may have provided to us when you registered for our Products or submitted a form through our Website.[/vc_column_text][/trx_sc_content][vc_empty_space height=”4em” alter_height=”none” hide_on_mobile=”” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=””][/vc_column][/vc_row][vc_row][vc_column icons_position=”left”][vc_empty_space height=”70px” alter_height=”none” hide_on_mobile=”” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=””][/vc_column][/vc_row][vc_row hide_bg_image_on_tablet=”” hide_bg_image_on_mobile=”” css=”.vc_custom_1527690601612{background-color: #f7f8f9 !important;}”][vc_column icons_position=”left”][vc_empty_space height=”4em” alter_height=”none” hide_on_mobile=”” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=””][trx_sc_content size=”none” number_position=”br” title_style=”default” link_style=”default” class=”p70″][vc_column_text]
3. EMBEDDED CONTENT
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website. Below you can find a list of the services we use:
The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .
We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .
YOUTUBE
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.
CONSENT CHOICE
We provide you with the choice to accept this or not, we prompt consent boxes for all embedded content, and no data is transferred before you consented to it.
The checkboxes below show you all embeds you have consented to so far. You can opt-out any time by un-checking them and clicking the update button.
- YouTube
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4. COOKIES
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
NECESSARY COOKIES (ALL SITE VISITORS)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
NECESSARY COOKIES (ADDITIONAL FOR LOGGED IN CUSTOMERS)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
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5. WHO HAS ACCESS TO YOUR DATA
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.
If you are a client with a registered account, your personal information can be accessed by:
- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
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6. THIRD PARTY ACCESS TO YOUR DATA
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:
ENVATO PTY LTD
For the purpose of validating and getting your purchase information regarding licenses for the Avada theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.
TICKSY
Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.[/vc_column_text][/trx_sc_content][vc_empty_space height=”4em” alter_height=”none” hide_on_mobile=”” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=””][/vc_column][/vc_row][vc_row][vc_column icons_position=”left”][vc_empty_space height=”70px” alter_height=”none” hide_on_mobile=”” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=””][/vc_column][/vc_row][vc_row hide_bg_image_on_tablet=”” hide_bg_image_on_mobile=”” css=”.vc_custom_1527690611459{background-color: #f7f8f9 !important;}”][vc_column icons_position=”left”][vc_empty_space height=”4em” alter_height=”none” hide_on_mobile=”” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=””][trx_sc_content size=”none” number_position=”br” title_style=”default” link_style=”default” class=”p70″][vc_column_text]
7. HOW LONG WE RETAIN YOUR DATA
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.[/vc_column_text][/trx_sc_content][vc_empty_space height=”4em” alter_height=”none” hide_on_mobile=”” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=””][/vc_column][/vc_row][vc_row][vc_column icons_position=”left”][vc_empty_space height=”70px” alter_height=”none” hide_on_mobile=”” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=””][/vc_column][/vc_row][vc_row hide_bg_image_on_tablet=”” hide_bg_image_on_mobile=”” css=”.vc_custom_1527690611459{background-color: #f7f8f9 !important;}”][vc_column icons_position=”left”][vc_empty_space height=”4em” alter_height=”none” hide_on_mobile=”” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=””][trx_sc_content size=”none” number_position=”br” title_style=”default” link_style=”default” class=”p70″][vc_column_text]
8. SECURITY MEASURES
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.[/vc_column_text][/trx_sc_content][vc_empty_space height=”4em” alter_height=”none” hide_on_mobile=”” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=””][/vc_column][/vc_row][vc_row][vc_column icons_position=”left”][vc_empty_space height=”70px” alter_height=”none” hide_on_mobile=”” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=””][/vc_column][/vc_row][vc_row hide_bg_image_on_tablet=”” hide_bg_image_on_mobile=”” css=”.vc_custom_1527690611459{background-color: #f7f8f9 !important;}”][vc_column icons_position=”left”][vc_empty_space height=”4em” alter_height=”none” hide_on_mobile=”” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=””][trx_sc_content size=”none” number_position=”br” title_style=”default” link_style=”default” class=”p70″][vc_column_text]
9. YOUR DATA RIGHTS
GENERAL RIGHTS
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
GDPR RIGHTS
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. ThemeREX permits residents of the European Union to use its Service. Therefore, it is the intent of ThemeREX to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.[/vc_column_text][/trx_sc_content][vc_empty_space height=”4em” alter_height=”none” hide_on_mobile=”” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=””][/vc_column][/vc_row][vc_row][vc_column icons_position=”left”][vc_empty_space height=”70px” alter_height=”none” hide_on_mobile=”” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=””][/vc_column][/vc_row][vc_row hide_bg_image_on_tablet=”” hide_bg_image_on_mobile=”” css=”.vc_custom_1527690611459{background-color: #f7f8f9 !important;}”][vc_column icons_position=”left”][vc_empty_space height=”4em” alter_height=”none” hide_on_mobile=”” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=””][trx_sc_content size=”none” number_position=”br” title_style=”default” link_style=”default” class=”p70″][vc_column_text]
10. THIRD PARTY WEBSITES
ThemeREX may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by ThemeREX, and you release us from any liability for the conduct of these third party websites.
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties, unless you explicitly click on them.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. ThemeREX bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.[/vc_column_text][/trx_sc_content][vc_empty_space height=”4em” alter_height=”none” hide_on_mobile=”” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=””][/vc_column][/vc_row][vc_row][vc_column icons_position=”left”][vc_empty_space height=”70px” alter_height=”none” hide_on_mobile=”” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=””][/vc_column][/vc_row][vc_row hide_bg_image_on_tablet=”” hide_bg_image_on_mobile=”” css=”.vc_custom_1527690611459{background-color: #f7f8f9 !important;}”][vc_column icons_position=”left”][vc_empty_space height=”4em” alter_height=”none” hide_on_mobile=”” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=””][trx_sc_content size=”none” number_position=”br” title_style=”default” link_style=”default” class=”p70″][vc_column_text]
11. RELEASE OF YOUR DATA FOR LEGAL PURPOSES
At times it may become necessary or desirable to ThemeREX, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.[/vc_column_text][/trx_sc_content][vc_empty_space height=”4em” alter_height=”none” hide_on_mobile=”” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=””][/vc_column][/vc_row][vc_row][vc_column icons_position=”left”][vc_empty_space height=”70px” alter_height=”none” hide_on_mobile=”” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=””][/vc_column][/vc_row][vc_row hide_bg_image_on_tablet=”” hide_bg_image_on_mobile=”” css=”.vc_custom_1527690611459{background-color: #f7f8f9 !important;}”][vc_column icons_position=”left”][vc_empty_space height=”4em” alter_height=”none” hide_on_mobile=”” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=””][trx_sc_content size=”none” number_position=”br” title_style=”default” link_style=”default” class=”p70″][vc_column_text]
12. AMENDMENTS
We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.[/vc_column_text][/trx_sc_content][vc_empty_space height=”4em” alter_height=”none” hide_on_mobile=”” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=””][/vc_column][/vc_row][vc_row][vc_column icons_position=”left”][vc_empty_space height=”8em” alter_height=”none” hide_on_mobile=”” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=””][/vc_column][/vc_row]